Job Summary

We are seeking a highly motivated and experienced Project Manager, Commercial to join our dynamic team in Singapore. This is a permanent position where you will be responsible for overseeing the planning, execution, and closing of commercial projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will work closely with various stakeholders, driving project success and contributing to the company's growth in the commercial sector.

Key Responsibilities

• Lead and manage commercial projects from initiation to closure, defining project scope, goals, and deliverables.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure all projects are delivered on-time, within scope and within budget.
• Perform risk management to minimize project risks and implement mitigation strategies.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques, including regular reporting to stakeholders.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Communicate effectively with clients and internal teams to ensure alignment and manage expectations.

Required Qualifications

• Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
• Project Management Professional (PMP) or PRINCE2 certification.

Required Skills

• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in project management software (e.g., Jira, Asana, Microsoft Project).
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Financial acumen and budget management skills.
• Strong analytical and organizational skills.

Preferred Experience

• Minimum of 5 years of proven experience as a Project Manager in the commercial sector.
• Experience with Agile methodologies.
• Familiarity with CRM systems and commercial sales processes.
• Demonstrated experience in managing projects with international stakeholders.

Additional Requirements

• Proficiency in English (written and spoken).
• Willingness to travel regionally as required for project needs.
• Ability to work independently and as part of a team.
• Strong work ethic and a proactive approach to challenges.

Operations Director

About the Role

This is a senior leadership opportunity for an experienced operations professional who thrives in a fast-paced, client-service environment. You will play a key role in leading operational performance, driving service excellence, and supporting the continued growth of an established international professional services business.

Working closely with executive leadership, you will oversee a high-performing offshore team, improve operational efficiency, and help shape the future direction of the business.

Role Overview

• Senior leadership position overseeing operational performance and team delivery
• Partner closely with executive stakeholders to support business growth and operational excellence
• Manage multi-layered teams within a fast-paced service-driven environment
• Competitive leadership compensation package

Key Responsibilities

• Lead, mentor, and develop operational teams while fostering a strong performance-driven culture
• Oversee service delivery metrics including productivity, utilisation, turnaround times, and operational efficiency
• Manage workforce planning, resource allocation, and workflow distribution across multiple client portfolios
• Ensure consistent delivery of high-quality client service and proactively resolve operational risks
• Support profitability initiatives through process improvements, operational efficiencies, and performance management
• Collaborate with senior leadership on business improvement initiatives, systems enhancements, automation, and operational strategy
• Drive continuous improvement across people, process, and technology functions

What We’re Looking For

• Proven experience in senior operations leadership within a BPO, outsourcing, shared services, or professional services environment
• Strong understanding of service-based business models, including utilisation, billable hours, and operational profitability
• Experience managing large teams through middle managers or team leaders
• Strong analytical and KPI management skills with the ability to turn data into actionable insights
• Excellent stakeholder management and communication skills across different levels and regions
• Experience within finance, accounting, bookkeeping, or related service environments is highly preferred
• Ability to thrive in a fast-paced, high-accountability environment

Why Join

• Strategic leadership role with strong visibility to executive management
• Opportunity to influence operations, systems, and organisational growth
• Exposure to international stakeholders and cross-border collaboration
• Competitive compensation package
• Forward-thinking environment focused on innovation, process improvement, and technology adoption
• Opportunity to lead and scale a growing operations team

·       Provides excellent customer service and manages the needs of our customers through our communication platform (phone, email, live chat, Salesforce).

·       Take ownership of issues and concerns of customers, including operational issues, order processing, delivery/shipment, claims etc. 

·       Handle customers’ queries via email, live chat, Salesforce and phone calls and must be able to speak and read in Japanese and English for assigned customers outside Singapore.

·       Responsible for processing customers’ orders in the system and follow up with factory on stock readiness, availability and delivery schedules. Provide timely “Open Order Report”

·       Serves as an interface between customers, sales, division and finance department to resolve order status, production, delivery and billing inquiries, or any customer related issue.

·       Closely monitor delivery from factory and liaise with customers to inform them on changes and get acceptance.

·       Prepare and send shipping documents to customers.

·       Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution.

·       Regular meet-up with customers to review orders, market situation, forecast demands, orders and deliveries (both physical and virtual meetings).

·       Update weekly sales orders for sale forecast reports for management.

·       Serve as backup to team members.

·       Any other ad-hoc assignments by immediate superior.

Requirements:

·       Degree in relevant discipline with at least 3 years of experience in customer service/customer support/procurement/logistics in relevant industry.

·       Good interpersonal, communication, and computer skills.

·       Demonstrate a passion towards customer commitments.

·       Team player to the team as well as cross functional departments.

·       Able to exert consistent effort to provide quality results that are focused on the bottom-line.

·       Hands on, detailed orientated approach and a fast learner with new software.

·       Experience in JDE system is preferable.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

Registration Number: R1765345

People Profilers Pte Ltd

EA License Number: 02C4944

Tel: 69509736

20 Cecil Street #08-09 Singapore 049705

• Account Management: Build and maintain strong relationships with existing retail partners, ensuring optimal performance and satisfaction.
• Sales Growth: Develop and execute strategies to achieve sales targets, including upselling and cross-selling company products.
• Channel Development: Identify and onboard new retail partners to expand company’s market reach.
• Retail Strategy Execution: Collaborate with marketing and product teams to implement in-store promotions, campaigns, and product launches.
• Forecasting & Reporting: Monitor sales trends, analyze performance data, and provide accurate sales forecasts to management.
• Training & Support: Educate retail staff on product features and benefits to ensure effective product representation and sales execution.
• Market Analysis: Stay informed about market trends, competitor activities, and customer preferences to adapt strategies accordingly.

• Diploma in Business, Sales, Marketing, or a related field.
• Minimum 3 years with proven experience in retail channel sales, preferably in IT peripherals, electronics, or consumer goods industries.
• Strong negotiation, communication, and presentation skills.
• Ability to analyse sales data and market trends to develop actionable strategies.
• Self-motivated with excellent organizational and time management skills.
• Proficiency in Microsoft Office, Power BI and CRM tools.

JOBID: JOB-00240

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please send your updated cv to josie.cha@peopleprofilers.com

We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756
EA Personnel: Cha Zi Jing Josie
EA Registration Number: R24124843

RESPONSIBILITIES

• To perform installation, commissioning, and maintenance of climate control systems at customer sites
• To always carry out work to the highest possible standard in line with company policy & procedures and industry-recognized best practices, even after standard office hours if required.
• To conduct routine inspections, preventive maintenance, and repairs to ensure the highest system performance and reliability.
• To conduct thorough inspections and functional tests to validate system performance and
• compliance with specifications.
• To diagnose and troubleshoot technical issues related to HVAC systems, electrical components, controls, and networking.
• To perform system troubleshooting and root cause analysis to resolve any issues during the
• commissioning phase.
• To collaborate with internal teams to ensure seamless integration of company products with customer infrastructure.
• To generate comprehensive commissioning reports, documenting system performance, test
• results, and recommendations for improvements.
• To provide on-site training to customers/colleagues on system operation, maintenance, and basic troubleshooting
• To prepare accurate and timely service reports, documentation, and spare parts requests
• To ensure scheduled works are always completed safely and efficiently with minimum call back and warranty expense.
• During day-to-day work in the field, to actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service reporting of potential opportunities to the relevant person in the service office.
• To ensure and maintain service vehicle and any other tools and/or equipment assigned to you in optimal condition.
• To ensure the continued and sustainable growth of our maintenance base through customer
• relationship building with new and existing customers
• To ensure the highest standard of safety is always maintained at any job site
• Contribute to process improvements, sharing feedback and insights from commissioning
• experiences.

REQUIREMENTS

• NTC /Diploma in Building Services, Electrical or Mechanical Engineering
• Proven experience in servicing and troubleshooting HVAC systems, preferably in a
• customer-facing role
• Strong technical knowledge of air conditioning, refrigeration, electrical systems, and
• controls.
• Familiarity with climate control systems or similar products is a plus.
• Proficiency in reading technical diagrams, schematics, and blueprints.
• Excellent problem-solving skills and the ability to analyze complex issues.
• Strong interpersonal and communication skills, with the ability to interact effectively
• with customers and colleagues.
• Proactive attitude, self-motivated, and capable of working independently or as part of
• a team.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

Registration Number: R1765345

People Profilers Pte Ltd

EA License Number: 02C4944

Tel: 69509736

20 Cecil Street #08-09 Singapore 049705